Its important to us to show that our service shows that we offer fair access, good value and high rates of satisfaction over the 5 Core QAF Aims.

We do this by capturing the referral data, interrogating our client database and regularly surveying our clients and responding to the results and quickly as possible. We report rolling data, that is data collected from surveying our clients twice a year to obtain an up to date picture of our performances over a variety of key areas.

Overall Satisfaction with our Service

(Data Collected in December 2015, sample size 70, population, 175).

Factors involved with our clients becoming homeless (Data Collected in December 2015, sample size 70, population, 175).

1.1 Assessment & Support Planning

Its important to us that at the assessment phase our clients get the opportunity to see the hostel accommodation and if practical meet the other clients.
(Data Collected in December 2015, sample size 70, population, 175).

Assessment and Support Planning Surveys (Data Collected in December 2015, sample size 70, population, 175).

1.2 Security Health & Safety
Health & Safety Surveys  (Data Collected in December 2015, sample size 70, population, 175).

1.3 Safeguarding & Protection from Abuse

Safeguarding Surveys (Data Collected in December 2015, sample size 70, population, 175).

1.4 Fair access, Diversity & Inclusion
Below can be seen the Age profile of our clients compared to the age profile of all our referrals.

Fair Access and Diversity Surveys  (rolling data collected from clients in the last 6 months)

Age Profile -Referrals
Most of our referrals are in the 25-35 bracket. This age profile is highly skewed for JSA claimants. As we provide a lot of support services for those clients who claim a disability benefit and who require care, our median client age is higher.

(rolling data collected from clients in the last 6 months)

Age Profile -ESA Referrals
This chart reflects the shift in the age range for clients that have a disability benefit and those who are more likely to use our care services (rolling data collected from clients in the last 6 months).

Age Profile – Clients
Our current profiles reflect both our clients who do and do not claim a disability benefit and is reflective of the client referral data (rolling data collected from clients in the last 6 months).

Gender Profile – Referrals

(rolling data collected from clients in the last 6 months)

Most of our referrals are male. Female gender is over represented in our current client data compared to our referrals. LHT do not offer mixed hostel accommodation. We are actively seeking new housing stock that will be designated male.

(rolling data collected from clients in the last 6 months)

Benefit Claimed – Referrals
Here we can see the distribution of our homeless clients who have a disability Benefit.

(rolling data collected from clients in the last 6 months)

Benefits Claimed – Clients

(rolling data collected from clients in the last 6 months)

Sexuality – Referrals

(rolling data collected from clients in the last 6 months)

Sexuality – Clients

(rolling data collected from clients in the last 6 months)

Ethnic Origin – Clients

(rolling data collected from clients in the last 6 months)

Ethnic Origin – Referrals

(rolling data collected from clients in the last 6 months)

1.5 Client Involvement & Empowerment

Client Involvement Surveys (Data Collected in December 2015, sample size 70, population, 175).

Re-offending Rates
By supporting our ex-offenders with the transition on release we are able to reduce re-offending rates.

(rolling data collected from clients in the last 6 months)

Bank Account – As measure of inclusion
We actively support all our clients to encourage them to open a bank account if they did not have one. Here are the results.

(rolling data collected from clients in the last 6 months)