Contact us
Audio Call Back System
Fill the First Name, Family Name and Phone Number boxes, then press Start Recording to record an audio message. Then press Submit Recording to send the message to the team as a transcribed text message.
If you record an audio message offline 
you will be able to listen to the message before it is sent. To listen to a message click on the listen
icon. You can then send or delete 
it and record a new message
Your message will be reviewed throughout the day. Your transcribed message will appear below when successfully delivered to the team.
Voice Recording Terms:
- Privacy: The original audio recording is not stored
- Maximum recording time: 5 minutes
- Auto-send: Your recording will be sent securely when the time limit is reached
- Consent: By using this feature, you agree to have your voice recorded and transcribed
- The complete list of your interactions and agreed actions can be requested at any time
How to make this meeting like a Podcast
This can be a summary of where your client is in relation to your support. These will be a useful tool in recording your interactions with client on Contact Record. Simply copy and paste the RAR into the contact record.
Name: you can introduce the client or the client can introduce themselves
Address: the address should be noted so you dont need to type it later
How long lived here: this will be interesting for the council
Who my supporter is: this is also important as this can change from time to time
How i was homelss: this would also be interesting as a backstory
What were my needs: these are the needs when client first came to Aves
What are my goals: again the initial goals
What have we done so far: this should reference completed needs and goals
What is needed: this is what is needed now
What is the plan: of course a plan must be stated
Calls may be recorded for training and quality purposes
Forms that your can complete and submit directly
Croydon: 020 8127 6220 (Always Open)
Our South London Hub. The Staff here can answer general questions or signpost.
(telephone is operated 24 hours a day 7 days a week)
Greenwich: 020 8333 2218 (10am – 4PM)
9 Brookhill Road London SE18 6UF
This hostel provides support and training for our vulnerable clients in the project. The Staff here can answer general questions or signpost.
Lewisham: 020 8333 2538 (9AM – 5PM)
4 Cliff Terrace SE8 4DZ
This hostel provides support and training for our vulnerable clients in the project. The staff here can answer general questions or signpost.
GLETS Maintenance Reporting Line Project (9 am to 5 pm)
Maintenance: 07730 483 111 Out of Hour
Richard Collins Operates the emergency our of hour number
Email: kat@aveshousing.org
General queries only to Kat, please
